Refunds & Warranty

Satisfaction Guarantee & Refund Policy 

Yes, you read it right! We are so confident that our product does the work and a full refund will be honored if it doesn’t prove any effectiveness! 

How does our refund policy works? 
Reach out to our customer’s support email at support@raynatics.com and express your dissatisfaction within the first 30 days. The return of the device will be arranged as soon as possible. Upon receiving the item, we’ll issue a full refund. 

We offer this satisfaction guarantee because we want you to purchase with assurance. We are proud to say that Raynatics’ iontophoresis machine has proven to treat more than 98% of our users within 7-10 days of consecutive usage! 

Hence, we look forward in paving your path of confidence. Be your own judge and check out our reviews from satisfied customers

Warranty Policy 

  • The warranty provided for the device is 1 year from the date of original purchase. 
  • Controller, Portable source, Electrode plate and Cables are covered for this period. 
  • Warranty does not cover any cosmetic damages, water, heat damage or any damage resulting from unintended use. The warranty covers only defects caused by manufacturing problems and those which occurred through normal use of the device. 
  • The towels, electrode strips & crocodile clips are consumables and are not included in the product warranty.  
  • Electrode strips are recommended to be replaced every 3-5 months. 
  • Any repair, manipulation or damage beyond the warranty conditions renders the warranty null and void. 
  • Beyond the warranty coverage, Raynatics offers the possibility to buy all components individually. 

Have more questions? Submit a request